Grainger Industrial Supply

Zack Gilbertsen 4 months ago

Ordered a new fan motor for my AC condenser online. Easy pickup, very efficient operation. In and out in 2 minutes. Very nice employees, knew exactly where the order was.

Ethan Nguyen 4 months ago

Wonderful staff that took the time to make sure my order was right and modified it to fit my circumstances and inexperience!

Patrick Flatley 6 months ago

Great staff, helped me get what I need and get moving. Found my part in just moments and filled me in on the return policy without it feeling like I was being read the terms and conditions page.

Cortex a year ago

The service guy on the phone told us that I could come in. The lady at the desk didn’t even want to help us. She basically told us to get lost. Why are you hiring people who don’t want to work? A random customer in the parking lot ended up referred us to their competition and we ended up going there instead.

Noel Villasana 2 years ago

I recently visited Granger for help with a fitting issue I was having, and I left feeling completely let down. The gentleman working there showed no interest in assisting me or helping resolve my problem. I was struggling with a fitting that I had never encountered before, and instead of offering any feedback or suggestions on how it could be fixed, he just shrugged it off. When I asked about an O-ring that could potentially solve the issue, he made it seem incredibly complicated to find the correct size, as if it was too much trouble. Worst of all, he didn’t even make an effort to check if they had anything in stock that could help me. I understand that the fitting was unusual, but the lack of any attempt to assist or provide guidance was really disappointing. I expected better customer service from a place like Granger. Unfortunately, I left without any solutions and with the sense that I wasn’t worth the time.